Frequently Asked Questions

Do I need special software to obtain my ReCODE Report?

No, your ReCODE Report is processed and generated through our proprietary cloud software, which runs on all of the latest browsers. The ReCODE software works on any of the following browsers.

  • Chrome 64
  • Internet Explorer 11
  • Safari 11
  • Firefox 58
  • Microsoft Edge 16

Is my personal and medical information secure?

Security is very important to us, and we have gone through lengths to ensure that all of your private, personal, and medical information is secure on our HIPAA compliant system. The ReCODE software uses the latest encryption methods to secure all of your data, whether it is in transit or in storage. Please feel free to contact us at for more information.

Is my credit card or payment method secure?

Yes, we utilize the most secure method to process credit cards. Our credit card transaction provider meets PCI Service Provider Level 1, the most stringent level of security certification.

How does the ReCODE Report and software work?

The ReCODE software utilizes Dr. Dale Bredesens's latest protocol and his 30 years of research to analyze each individual's specific cognitive state. The software then uses a proprietary algorithm to generate a personalized report identifying the type of Alzheimer's or it's precursors and suggests the best course to reverse cognitive decline.

How do I receive my ReCODE Report?

You can generate your own ReCODE report by following the steps below.

  1. Go to and register for an account.
  2. Enter all of the necessary contact information and purchase a ReCODE report.
  3. You will be notified when a lab test center has been identified. Schedule an appointment at your earliest convenience.
  4. Answer all of the required Health and Personal History questions and assessments on the Data entry section.
  5. You will be notified when your blood and genome results have been processed.
  6. Once you have entered all of your results and your tests have been processed, you will be able to generate your personalize report. Please double check all of your entered results, as you will not be able to change or correct entered values once you generate a report. In the event that you have any missing test results, you will have the opportunity to enter any missing values and update your report
  7. Once your report is generated, you will be provided with a PDF of your ReCODE Report, which you may print. We recommend consulting your primary care provider before starting your program.

For more information, please watch our video tutorial or contact us at

How long does it take for my ReCODE Report to generate once all my blood and genetic information is entered?

Once all of your test results, health questions, and assessments are entered, your ReCODE report is generated instantly.

Am I responsible to fulfill the blood and genetic tests?

The ReCODE Report includes the minimum panel of blood and genome tests. If you would like a more comprehensive report, you can obtain additional tests and enter the data on the Data Entry section. Please consult with your primary care provider to how you can obtain these additional tests.

Am I required to fulfill all genetic and blood tests within a certain period of time?

No, all genetic and blood tests can be done at your convenience.

Whom do I contact for help or technical support?

You may contact us at Please provide us with your contact information, your preferred form of communication, and a brief description of your question or issue.

For questions or issues regarding your lab draw or tests, please contact us at (800) 450-0805.